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Customer Service

Programme Overview

This pathway introduces the challenges of understanding customer service standards and requirements. You will broaden your knowledge in some of the complexities relating to both customer service and customer care and be able to analyse your organisations performance and implement improvements that will have a real impact on customers.

This pathway includes the following courses:

  • A Balancing act
  • Approaching new customers
  • Brand and reputation
  • Email etiquette
  • Handling complaints
  • Know your customer
  • Maintaining existing customers
  • Telephone manner
  • Understanding brand and reputation
  • A Positive Perspective
  • Communicating with Respect



12 months access to All Pathways £195 + VAT.

6 month access to an Individual Pathway £100 + VAT.


Also included:

COVID-19 Management

Our online Coronavirus awareness and home working training course is designed to help educate on infection avoidance and remote working best practices.

Course Dates

ALL Pathways - 12 months access


£195 + VAT

Book now

Customer Service Pathway - 6 months access

(5 Guided Learning Hours)

£100 + VAT

Book now

Contact Us to develop your people today