Programme Overview

This pathway introduces the challenges of understanding customer service standards and requirements. You will broaden your knowledge in some of the complexities relating to both customer service and customer care and be able to analyse your organisations performance and implement improvements that will have a real impact on customers.

This pathway includes the following courses:

A Balancing act
Approaching new customers
Brand and reputation
Email etiquette
Handling complaints
Know your customer
Maintaining existing customers
Telephone manner
Understanding brand and reputation
A Positive Perspective
Communicating with Respect

Pricing

12 months access to All Pathways £195 + VAT.

6 month access to an Individual Pathway £100 + VAT.

Also included:

COVID-19 Management

Our online Coronavirus awareness and home working training course is designed to help educate on infection avoidance and remote working best practices.