This programme is aimed at those who are taking their first step into a management role. The programme provides base level skills and knowledge on managing the team as well as themselves as a new manager. The first line manager role can be one of the most challenging steps into management, and for those who are new to managing others, there is a lot to learn. This programme can be used to achieve the ILM Level 2 Award in Leadership and Team Skills.
The programme is designed to focus on skills and behaviours more than just theory – our aim is to provide practical development that challenges the delegates, broadens their perspectives, and widens their ‘managerial toolbox’. We ensure that each delegate has a range of specific objectives that they implement in the workplace after each session. Each delegate will complete a learning plan which we would advise they share with their workplace mentor.
The ILM 3 Leadership and Management programme is aimed at those who are new into management as well as those who have the experience in their management role but have never undertaken any formal development. It is designed to share skills and knowledge, which if adopted, will make life in the management role an easier experience. The learning is extremely practical, relevant and real, and can be applied back in the team and workplace immediately.
A rainmaker is an insightful and creative person who brings new business, thinking and change, as if by magic.
Leadership, change, growth, improvement – key buzzwords in business, but what are they and how do you achieve successful and sustainable business growth? Our Rainmaker Programme is designed for experienced managers who wish to step up their leadership capability to deliver improvement in themselves, their area of responsibility and their business. The learning gained has been proven to offer immediate impact and results together with an insightful journey into yourself, and your impact and ability to lead others and your business/area.
The programme is delivered in a practical framework over a 6-month period, which will allow you to reflect and apply the learning. You will have an expert tutor and be involved in active learning together with other delegates from a range of sectors, all of whom will occupy leadership positions.
Workload is the number one offender when it comes to workplace stress and anxiety. This 2 hour session is packed full of techniques to help you organise and prioritise your working week to help you become more productive, efficient and time rich - perfect for helping that elusive work / life balance.
Our ability to remain resilient in the face of ever-mounting challenges is key to our wellbeing and our positive mental health. Research clearly shows a link between a resilient mindset and good mental and physical health. Despite all the current challenges we face, we still need to perform effectively in fast-paced and highly demanding environments. Join us for this one-day virtual workshop which will help you understand how you can develop a resilient attitude to a range of scenarios that may in the past have created a high degree of anxiety.
This essential sales training programme is perfect for those organisations who want to achieve a standard of sales professionalism which improves performance and sets a benchmark for the business and the future growth of the company.
"I've trained them - they know how to do it, so that should be fine." We have all heard this and know it to not be the whole story...! Coaching is the key practice that takes the employee from learning how, to performing to the best of their ability. Come and learn how you can draw out the huge potential in your people and improve performance at all levels.
Delivering successfully on a project can be a daunting task and, whilst important, the wealth of project management techniques and terminology can be intimidating. ‘Project Management Essentials’ is designed for staff who will be involved in carrying out projects but may not necessarily see themselves as a project manager.
This one-day programme is designed to explore and provide the key elements of successfully implementing, running, and delivering on a project.
The programme is suitable for Owners, Directors, Decision Makers, Senior Partners, Entrepreneurs and Business Leaders who have an organisation competing in a tough commercial market and require a robust marketing strategy that will facilitate sustainable business growth.
Peter Drucker once famously quoted that 'the purpose of a business is to create and keep a customer'. This means that we need to be providing outstanding customer serve at all times as you can be sure that if you are not, someone else is! This programme is aimed at those actively in roles dealing with customers who wish to increase sales opportunities by improving their customer service skills.
A dictionary will tell you that negotiation is a strategic discussion between two or more parties that resolves an issue in a way that each party finds acceptable. This programme will equip you with the skills to maximize your chances of a successful outcome. This is a crucial skill not just for sales, but for people in management, customer service, client relations and any area where we have to deal with people.
Being able to negotiate that tough conversation or turn round that difficult customer is an invaluable skill that is often lacking. Research shows that the most loyal customers are often those who have had a challenging situation or complaint dealt with well. This course is perfect for those who need to develop their people skills, assertiveness, and confidence, especially when faced with frustrated customers!
We will challenge traditional perceptions of ‘difficult people’, increase confidence in handling difficult situations and look at practical solutions to complaint situations. Not only will we improve our confidence and ability, we will examine our own role in these situations and learn how to create a loyal customer from a frustrated one!