open programme

Essential Leadership and Management
(ILM Level 3)


This programme is aimed at those who are new into management as well as those who have the experience in their management role but have never undertaken any formal development. It is designed to share skills and knowledge, which if adopted, will make life in the management role an easier experience. The learning is extremely practical, relevant and real, and can be applied back in the team and workplace immediately.

There are many benefits that you will gain including:

  • Developing a range of key management skills.
  • Improved personal communication skills.
  • Know how to motivate and engage teams.
  • Be able to manage relationships with improved confidence, particularly in challenging situations.
  • Gain a nationally recognised qualification (ILM Level 3) – should you wish to undertake the additional work.
  • The ability to understand ‘how you do what you do’.


Day 1

Understanding the Communication Process in the Workplace

What you will gain:

  • Recognition of how important communication is in the workplace and understanding how poor communication impacts on the profitability of a business.
  • Improvement in your ability to communicate by understanding the impact of different methods and their core purpose.
  • Increased flexibility and skills in the way you communicate and an appreciation of others communication style.
  • Understanding of how body language impacts on communication.
Day 2

Commercial Awareness

What you will gain:

  • An understanding of the market and moving economic landscape.
  • The ability to understand how to think more strategically and the importance of this when making decisions.
  • Understand the core barriers to growth and how your management style can impact.

Leading with a small L

What you will gain:

  • An understanding of the difference between leadership and management and how it impacts business day to day.
  • The skills, knowledge and understanding of key leadership behaviours and how to demonstrate them in the workplace to inspire and lead others effectively.
  • The understanding and skill of building Trust.
Day 3

Winning Behaviours

What you will gain:

  • A clear insight into your own level of emotional intelligence and how this can accelerate your development.
  • Key skills to enable you to keep a positive mind set in times of challenge and adversity.
  • Techniques to enable you to influence others effectively.
Day 4

Understanding how to Motivate to Improve Performance                                 

What you will gain:

  • An understanding of the factors that influence motivation levels in the workplace and how to improve them.
  • A clear recognition of how engaged and disengaged teams and individuals impact on efficiency and profitability levels within an organisation, and key skills to improve the engagement.
  • The skill of giving straight and meaningful feedback and the art of holding a difficult conversation.
Day 5

Managing the Performance of your Team

What you will gain:

  • Key skills and knowledge to management the performance of your team.
  • Learning the art of setting Key Result Areas and Key Performance Indicators which can be measured.
  • Review of learning & delegates to deliver individual key learning presentations.

Course Details

Duration: 5 days

Dates available: 16th January, 13th February, 12th March, 9th April, 14th May

Timing: 9:30am-4:30pm

Venue: Suites 3-5, Wensum Mount Business Centre, Low Road, Norwich, NR6 5AQ

Cost: £1,350 + VAT with qualification, £995 + VAT excluding qualification

To book your place or find out more, Contact Us

meeting three

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