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Customer Service - Delivering Above and Beyond

Programme Overview

Peter Drucker once famously quoted that 'the purpose of a business is to create and keep a customer'. This means that we need to be providing outstanding customer serve at all times as you can be sure that if you are not, someone else is! This programme is aimed at those actively in roles dealing with customers who wish to increase sales opportunities by improving their customer service skills.

It is well known that customers tend not to buy solely on price, but on the experience they have.  Offering a world class customer service will give you a competitive advantage as well as the longevity and repeat business. 

This programme is aimed at those actively in roles dealing with customers who wish to increase sales opportunities by improving their customer service skills.

Course Dates

2 Day programme held over 4 half days
09:00 - 12:30

Held virtually via zoom

£395 + VAT

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