The Change Management package seeks to provide tools and techniques for managers to understand and implement change. Change is ever present and the pace of change is accelerating, leaving organisations that fail to meet new demands at risk of business demise. Hence the importance of mastering this subject.
Investing time in developing your communication skills will quickly pay dividends. Team members and colleagues who understand your instructions will have confidence in you as a manager. Senior colleagues will consider you credible and effective if you are able to communicate your ideas in a clear and effective way. This pathway explores what communication is and introduces concepts relating to effective communication.
This pathway introduces the challenges of understanding customer service standards and requirements. You will broaden your knowledge in some of the complexities relating to both customer service and customer care and be able to analyse your organisations performance and implement improvements that will have a real impact on customers.
These live facilitated micro learning sessions are designed to help understand the skills required to be Resilient in these challenging times, and to be able to have the self-control and choice so you can manage and reduce levels of stress and anxiety.
The Data Protection Act 1998 controls how organisations, businesses and/or the Government use 'personal data' and how they should be be processing it. The current Data Protection regime was strengthened and enhanced by changes from the EU General Data Protection Regulation (GDPR), which came into force in May 2018.
From both organisational and business perspectives, the failure to have a culture that values equality and diversity can represent the difference between success and failure. This pathway covers current challenges associated with workplace equality and diversity and will develop your understanding of some of the complexities relating to a diverse and vibrant culture.
When storing or preparing food, it is essential that Food Standards are achieved and maintained. The Food Safety and Hygiene range covers everything from Food Law through to Allergies and Personal Hygiene.
The Health and Safety of employees and customers is paramount in any organisation. Legislation requires managers to ensure that various standards of health and safety at work are achieved; the main principles are covered in this pathway, providing a good induction for new and practising managers.
Every time you write something, someone is judging you on the quality of your writing! People that communicate well tend to do well in organisations, so effort spent in improving your business writing will be time well spent. This pathway deals with key elements of business writing that will give you the confidence to make a good impression when your business writing is to read by others.
Hitting at the heart of a manager's role, key leadership and management models and theories are brought to life through activities that bring relevance to the day-to-day leadership and management challenges. Each course will enable you to rapidly elevate your management performance.
Personal Development is undoubtedly the best investment you can make; it enables you to be more efficient and effective in management, whilst preparing you for more challenging rolls. This pathway contains a mix of interpersonal and essential business management tools and techniques to help you manage yourself effectively in the workplace and to stand out amongst your peers.
Exploring the core aspects and skills involved in the processes of recruitment, interviewing and selection for leaders and managers, ensuring you are able to make effective contributions in each aspect.
This pathway also covers key aspects of career development planning, preparing for interviews, understanding the importance of first impressions and learning how to effectively network within your industry and beyond.
We all have responsibility to look after each other, in particular those who are less able to look after themselves. People working with children or vulnerable adults are required to be aware of the processes and procedures around protecting these groups.
Our eLearning is separated into English, Scottish and NI legislation variables.
Every company has certain social and corporate responsibilities which must be maintained. These range from sustainability to ethical trading, and help to protect your social, economical and environmental interests.
Very little can be achieved in organisations unless it is done through people. It is essential that your team is effective to achieve optimal performance. Team dynamics and key drivers for successful teams are examined in this pathway.
Budgetary and financial management are the lifeblood of any business or organisation. As a current or aspiring manager, your responsibilities will undoubtedly include managing budgets and finance. You may be involved in preparation and subsequent management of costs, revenues and annual budgets. This pathway introduces the models and concepts which help to explain how successful organisations set and control budgets and manage finance.
The health and wellbeing of individuals in an organisation is vital, both in and outside the workplace. This pathway is designed to promote positive cultures and highlights the risks and warning signs of poor mental health, stress, sickness and more. A happy workforce is a successful one!