Programme Overview

A dictionary will tell you that negotiation is a strategic discussion between two or more parties that resolves an issue in a way that each party finds acceptable. This programme will equip you with the skills to maximize your chances of a successful outcome. This is a crucial skill not just for sales, but for people in management, customer service, client relations and any area where we have to deal with people.

One Day Workshop

Benefits of attending this workshop

Being able to win more business
Ensuring your message is clear
Understand the concept of win-win
How to get the best out of different buyers
Understand the benefits of value engineering
Be better able to negotiate with customers, colleagues, direct reports and unions to get better outcomes
Understand how to influence and use negotiation techniques to improve your relationships
Develop your assertiveness and self-esteem

Workshop content