Benefits of attending this workshop:
- Recognise the key elements of what makes a situation difficult.
- Increase your understanding of the motivation of behaviour.
- Develop your level of flexibility in handling difficult situations.
- Become more strategic, insightful and professional when resolving difficult situations.
- Increase your self-awareness and emotional control.
- Increased confidence and assertiveness, especially when faced with challenging people.
- Learn the different techniques to effectively handle complaint situations.
- Understand the impact of our own behaviour and be able to prevent situations from happening in the first place.
More course dates will be added soon, please check back or contact us for availability.