One of the most important skill sets to develop in business is being able to deal confidently with a difficult situation or person. Using and building on our resilience skills to develop an assertive and positive mindset, we will explore how our behaviour can be used to meet yours and other’s needs effectively.
We will challenge traditional perceptions of ‘difficult people’, increase confidence in handling difficult situations and look at practical solutions to conflict scenarios. Not only will we improve our ability to handle these situations, we will examine our own impact and learn how to prevent them from happening in the first place!
Benefits of attending this workshop:
Duration: 1 day
Dates available: 18th March 2020
Timing: 9:00am - 4:30pm
Venue: Suites 3-5, Wensum Mount Business Centre, Low Road, Norwich, NR6 5AQ
Cost: £195.00 + VAT (RRP £249.00)
To book your place or find out more, Contact Us