One of the most important skill sets to have in business is to be able to deal confidently with a 'difficult' person. The very thought of having to address an issue with a certain person can be daunting and intimidating, which often means that person or situation is not addressed. But what is it about them that makes you see them as them difficult? What are their needs? What are our needs?
Join us for this practical session where we identify how our own behaviour can be mastered and used to meet our's and other's needs effectively.
01223 656554 | 01603 881689
